Security Policy

1. Our Commitment to Security

At 24zero, security is not just a feature—it's our foundation. As a company that provides security services, we hold ourselves to the highest standards. This Security Policy outlines the measures we take to protect your data and maintain the integrity of our platform.

2. Infrastructure Security

• Cloud Infrastructure: Hosted on SOC 2 Type II certified cloud providers
• Network Security: VPCs, firewalls, and intrusion detection systems
• DDoS Protection: Enterprise-grade DDoS mitigation
• Geographic Redundancy: Multi-region deployment for high availability
• Access Controls: Zero-trust architecture with principle of least privilege

3. Data Protection

3.1 Encryption

• At Rest: AES-256 encryption for all stored data
• In Transit: TLS 1.3 for all network communications
• Key Management: Hardware Security Modules (HSMs) for key storage

3.2 Data Isolation

Customer data is logically isolated using tenant-specific encryption keys and access controls. Each customer's data is stored in separate logical partitions with strict access boundaries.

4. Application Security

• Secure Development: Security-first SDLC with code reviews and static analysis
• Vulnerability Scanning: Continuous automated vulnerability scanning
• Penetration Testing: Annual third-party penetration tests
• Bug Bounty: Responsible disclosure program for security researchers
• Dependencies: Automated dependency scanning and updates

5. Authentication and Access Control

• Multi-factor authentication (MFA) support
• SSO integration (SAML, OIDC)
• Role-based access control (RBAC)
• Session management with secure token handling
• API key management with scoped permissions
• Audit logging of all authentication events

6. Endpoint Agent Security

Our endpoint agents are designed with security as a priority:

• Signed Binaries: All agent binaries are cryptographically signed
• Minimal Footprint: Lightweight design with minimal attack surface
• Secure Communication: Mutually authenticated TLS connections
• Auto-Updates: Automatic security updates with rollback capability
• Least Privilege: Operates with minimum required permissions

7. Incident Response

We maintain a comprehensive incident response plan:

• 24/7 security monitoring and alerting
• Defined incident classification and escalation procedures
• Documented response playbooks for common scenarios
• Regular tabletop exercises and drills
• Post-incident analysis and continuous improvement

8. Breach Notification

In the event of a security breach affecting customer data, we will notify affected customers within 72 hours of discovery, in compliance with applicable data protection regulations. Notification will include details about the nature of the breach, data affected, and remediation steps taken.

9. Employee Security

• Background checks for all employees with data access
• Security awareness training upon hire and annually
• Confidentiality agreements and acceptable use policies
• Access revocation upon termination
• Secure workstation requirements

10. Compliance and Certifications

We maintain compliance with industry standards and regulations:

11. Vulnerability Disclosure

We encourage responsible disclosure of security vulnerabilities. If you discover a security issue, please report it to security@24zero.cloud. We commit to acknowledging receipt within 24 hours and providing regular updates on remediation progress.

12. Contact